- Services
- Disability Support
- NDIS Support Coordination
Making your NDIS plan work for you
— With clarity, confidence, and control.
At JANGO Community Services, we know that understanding and managing an NDIS plan can feel overwhelming. That’s where our experienced Support Coordinators come in. We’re here to guide you every step of the way, helping you make the most of your funding and connect with the right services to achieve your goals.
What Is NDIS Support Coordination?
Support Coordination is a capacity-building support funded by the NDIS. Its purpose is to help you:
- Understand your NDIS plan
- Connect with service providers and community supports
- Manage your supports effectively
- Strengthen your ability to make decisions with choice and control
Whether your needs are straightforward or complex, our team helps simplify the process so you feel confident and supported.
What Does a JANGO Support Coordinator Do?
Your Support Coordinator will:
- Explain your plan and funding categories
- Assist you in selecting the right service providers
- Organise service agreements and bookings
- Ensure your supports are working well together
- Advocate on your behalf in times of crisis or change
- Help you prepare for NDIS plan reviews
- Support you to become more independent over time
Our goal is to empower you — not just manage your plan for you.
Why Choose JANGO?
- Local Gold Coast-based team
- Personal, responsive service — no call centres
- Real people who take the time to listen
- Culturally inclusive and trauma-informed approach
- Experienced with psychosocial, complex and high-needs supports
- End-to-end support from planning to review
The Three Levels of Support Coordination
1. Support Connection
For participants needing help to connect with providers and build their capacity to manage supports independently.
2. Coordination of Supports (Support Coordination)
For participants with more complex needs who require guidance, coordination, and troubleshooting across services.
3. Specialist Support Coordination
For participants with very high and complex needs, often involving crisis support or intensive coordination. Delivered by professionals with specialist expertise.
Not sure which level applies to you? We can help you understand your eligibility
How It Works
1. Initial Consultation
We meet with you to understand your needs, lifestyle, and goals.
2. Plan Understanding
We review your current NDIS plan and discuss how to make it work best for you.
3. Service Matching & Monitoring
We connect you to services, monitor their effectiveness, and make adjustments as
needed.
4. Review Support
We support you during plan reviews and advocate for what you need.
Who Can Access Support Coordination?
Not all NDIS plans include Support Coordination by default — but you can request it during your plan or plan review meeting. The NDIA determines funding based on your individual situation and level of need.
We’re happy to help you prepare for this discussion or provide a letter of support. Contact us today to learn how.
Where We Work
JANGO Community Services proudly provides Support Coordination across:
● The Gold Coast
● Brisbane South
● Toowoomba
● Hervey Bay
● Northern NSW (on request)
Whether you’re plan-managed, self-managed or NDIA-managed — we’re here to help you thrive.
FAQs About Support Coordination
● How do I request Support Coordination in my plan?
● What’s the difference between a Support Coordinator and a Local Area Coordinator (LAC)?
● Can I change my Support Coordinator?
● Do I need to be NDIA-managed to use JANGO?
● What kinds of support can be coordinated?
● Is there a cost to the participant?
Ready to Get the Right Support?
Whether you’re starting your NDIS journey or looking to get more out of your current plan, our team is here to help. Let’s talk about how we can support your goals and simplify the process.
- Call us: 0483 212 112 or 0484 012 706
- Email: admin@jangocs.com.au
Schedule a no-obligation consultation — we’ll come to you.
