In-Home Aged Care - Supporting independence with care you can count on.
Staying in the comfort of your own home shouldn’t mean sacrificing quality care. At JANGO Community Services, we offer flexible, compassionate in-home aged care services across the Gold Coast, supporting older Australians to live with dignity, independence, and peace of mind.
Whether it’s daily assistance or social companionship, we’re here to help you or your loved one feel confident and supported.
From 1 November 2025, aged care in Australia will transition to a new system called Support at Home. We’re here to support you through these changes and beyond.
Aged Care
About the Support at Home Program
The Support at Home program is an Australian Government reform designed to simplify and improve in-home aged care. It will replace current programs like Home Care Packages and Short-Term Restorative Care from 1 November 2025, with Commonwealth Home Support Programme (CHSP) transitioning no earlier than 1 July 2027.
The new system will:
- Streamline access to care and services
- Improve funding flexibility
- Provide easier access to home modifications, equipment and assistive technologies
- Be supported by a Single Assessment System (active from 1 July 2024)
Aged Care
What’s Included in Our Aged Care Support?
JANGO’s team of trusted aged care support workers deliver a wide range of home-based services, including:
The new system will:
- Personal care: showering, grooming, dressing
- Domestic help: cleaning, laundry, meal prep
- Medication prompts and wellness monitoring
- Transport to appointments and errands
- Social engagement and companionship
- Dementia-friendly routines and sensory support
Our services are available on a regular or occasional basis — tailored to your needs, goals, and preferences.
Social Support
Friendly companionship and support for outings, hobbies, and staying connected.
Personal Care
Assistance with bathing, dressing, grooming, and daily routines.
Domestic Assistance
Help with cleaning, laundry, meal preparation, and general tidying.
Transport
Support for attending appointments, shopping, or social events.
In-Home Health & Nursing
Support for attending appointments, shopping, or social events.
Private Care Options Also Available
Don’t have a government-funded package yet?
We offer private aged care services that provide the same level of quality and personalisation — without waiting lists.
How It Works
Getting started with JANGO is simple
Free Home Consultation
We visit to understand your lifestyle and care needs
Tailored Care Plan
Your services are co-designed with your preferences and goals
Career Matching
We match you with the right support worker to begin your journey
What Families Say About Us
Aged Care FAQs
Everyone is different, so our services are tailored to your unique needs. We’ve tried to answer some common questions here, but if you still need help, just get in touch.
Support at Home is a new aged care program being introduced by the Australian Government to simplify and improve in-home care services for older people. It is expected to replace existing programs like the Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP) from mid-2025. If you’re already receiving aged care support, your services will continue without interruption. The goal of Support at Home is to provide a more flexible and individualised system that better reflects your changing needs. We’ll keep you informed as more details are released and support you through any transition.
Both programs help older Australians stay independent at home, but they differ in structure: CHSP (Commonwealth Home Support Programme): Aimed at people with low-level support needs. Services are generally one-off or short-term and funded at a lower level. You pay a small contribution per service. Home Care Package (HCP): Designed for those with more complex or ongoing needs. Funding is allocated as a package (Level 1–4), and you can choose how to spend it across different services like cleaning, transport, personal care, or allied health. At JANGO, we work with both funding types and can help you understand which one suits your current situation.
You can apply for government-funded in-home aged care through My Aged Care, the national aged care gateway. Here’s how: Call 1800 200 422 or visit myagedcare.gov.au Request a free Aged Care Assessment (ACAT) Once approved, you’ll receive a referral code Contact JANGO and we’ll organise services based on your funding and needs If you’re unsure where to start, we’re happy to guide you through the process.
Yes, absolutely. At JANGO, we believe in choice and control. You have the right to select a support worker you feel comfortable with. We take the time to understand your preferences and match you with someone who fits your personality, routine, and support needs. If at any point you’d like to change your worker, just let us know — we’re here to support your comfort and independence.
Yes, we do. We value diversity and understand that meaningful support goes beyond basic care. We aim to match you with a support worker who respects your: Cultural background Language preferences Religion or spirituality Lifestyle and hobbies Gender or communication style Let us know what’s important to you during your intake process, and we’ll do our best to ensure a strong, respectful match.