In-Home Aged Care - Supporting independence with care you can count on.
Staying in the comfort of your own home shouldn’t mean sacrificing quality care. At JANGO Community Services, we offer flexible, compassionate in-home aged care services across the Gold Coast, supporting older Australians to live with dignity, independence, and peace of mind.
Whether it’s daily assistance or social companionship, we’re here to help you or your loved one feel confident and supported.
From 1 November 2025, aged care in Australia will transition to a new system called Support at Home. We’re here to support you through these changes and beyond.
Aged Care
About the Support at Home Program
The Support at Home program is an Australian Government reform designed to simplify and improve in-home aged care. It will replace current programs like Home Care Packages and Short-Term Restorative Care from 1 November 2025, with Commonwealth Home Support Programme (CHSP) transitioning no earlier than 1 July 2027.
The new system will:
- Streamline access to care and services
- Improve funding flexibility
- Provide easier access to home modifications, equipment and assistive technologies
- Be supported by a Single Assessment System (active from 1 July 2024)
Aged Care
What’s Included in Our Aged Care Support?
JANGO’s team of trusted aged care support workers deliver a wide range of home-based services, including:
The new system will:
- Personal care: showering, grooming, dressing
- Domestic help: cleaning, laundry, meal prep
- Medication prompts and wellness monitoring
- Transport to appointments and errands
- Social engagement and companionship
- Dementia-friendly routines and sensory support
Our services are available on a regular or occasional basis — tailored to your needs, goals, and preferences.
Social Support
Friendly companionship and support for outings, hobbies, and staying connected.
Personal Care
Assistance with bathing, dressing, grooming, and daily routines.
Domestic Assistance
Help with cleaning, laundry, meal preparation, and general tidying.
Transport
Support for attending appointments, shopping, or social events.
In-Home Health & Nursing
Support for attending appointments, shopping, or social events.
Private Care Options Also Available
Don’t have a government-funded package yet?
We offer private aged care services that provide the same level of quality and personalisation — without waiting lists.
How It Works
Getting started with JANGO is simple
Free Home Consultation
We visit to understand your lifestyle and care needs
Tailored Care Plan
Your services are co-designed with your preferences and goals
Career Matching
We match you with the right support worker to begin your journey
What Families Say About Us
Aged Care FAQs
Everyone is different, so our services are tailored to your unique needs. We’ve tried to answer some common questions here, but if you still need help, just get in touch.
Support at Home is a new aged care program being introduced by the Australian Government to simplify and improve in-home care services for older people. It is expected to replace existing programs like the Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP) from mid-2025. If you’re already receiving aged care support, your services will continue without interruption. The goal of Support at Home is to provide a more flexible and individualised system that better reflects your changing needs. We’ll keep you informed as more details are released and support you through any transition.
Both programs help older Australians stay independent at home, but they differ in structure: CHSP (Commonwealth Home Support Programme): Aimed at people with low-level support needs. Services are generally one-off or short-term and funded at a lower level. You pay a small contribution per service. Home Care Package (HCP): Designed for those with more complex or ongoing needs. Funding is allocated as a package (Level 1–4), and you can choose how to spend it across different services like cleaning, transport, personal care, or allied health. At JANGO, we work with both funding types and can help you understand which one suits your current situation.
You can apply for government-funded in-home aged care through My Aged Care, the national aged care gateway. Here’s how: Call 1800 200 422 or visit myagedcare.gov.au Request a free Aged Care Assessment (ACAT) Once approved, you’ll receive a referral code Contact JANGO and we’ll organise services based on your funding and needs If you’re unsure where to start, we’re happy to guide you through the process.
Yes, absolutely. At JANGO, we believe in choice and control. You have the right to select a support worker you feel comfortable with. We take the time to understand your preferences and match you with someone who fits your personality, routine, and support needs. If at any point you’d like to change your worker, just let us know — we’re here to support your comfort and independence.
Yes, we do. We value diversity and understand that meaningful support goes beyond basic care. We aim to match you with a support worker who respects your: Cultural background Language preferences Religion or spirituality Lifestyle and hobbies Gender or communication style Let us know what’s important to you during your intake process, and we’ll do our best to ensure a strong, respectful match.
Support beyond the basics
We understand that aged care isn’t just about tasks — it’s about connection. That’s why we offer:
- Emotional and mental wellbeing support
- Assistance with memory care and cognitive stimulation
- Help navigating aged care systems and funding
- Social activities tailored to personal interests
- Linkages to health and community services
Aged Care Locations
Where to find us
- The Gold Coast
- Brisbane South
- Toowoomba
- Hervey Bay
- Northern NSW (on request)
Check if we offer services in your area
Don’t have a package? See our private services
Let’s Talk Aged Care
Whether you’re currently receiving support or planning for the future, we’re here to help you understand your options and get the care you need.
Nik
- Certificate IV in Community support
- Queensland’s disability worker screening & working with children card
- NDIS worker orientation
- First Aid & CPR
Hi, my name is Nik. I’m an experienced boxing and life coach who has been working in the disability sector for the past year. Originally from Sydney, I’ve developed a strong passion for supporting individuals, particularly those facing mental health challenges, drawing from my own lived experiences.
I love helping people build confidence and resilience, and seeing the positive changes in their lives is the most rewarding part of what I do. I take pride in creating a supportive and encouraging environment where participants can thrive.
Away from work, I enjoy building computers and staying active in the community. If you have any questions, feel free to reach out below. I aim to respond within 24 hours, though I may take a little longer over the weekend.
Looking forward to connecting with you!
Belen
- Degree in Psychology
- Queensland’s disability worker screening & working with children card
- NDIS worker orientation
- First Aid & CPR
I’m Belén, a psychologist from Argentina with a passion for understanding how our minds work. My degree from the University of Buenos Aires and specialisation in Systemic and Narrative Psychology taught me to respect each person’s unique story and sources of suffering.
I have experience as a support worker with children with disabilities in school contexts, working closely with their families and teachers. Now based on the Gold Coast, I use my knowledge to help you reach your goals in a safe and empathetic environment where you feel free to express your thoughts and concerns.
Lote
- Certificate III & IV in Personal Training
- Diploma of Youth Work
- Queensland’s disability worker screening & working with children card
- NDIS worker orientation
- First Aid & CPR
Hi, my name is Lote, and I am passionate about empowering individuals to achieve their mental and physical health goals. With over five years of dedicated experience in the disability industry, I have a proven track record of providing comprehensive support to clients with diverse needs. My background also includes a Diploma of Youth Work and certifications in Personal Training, allowing me to offer a holistic approach to well-being and independence.
My approach is client-centred, focusing on building strong, supportive relationships that foster independence and goal attainment. I believe in creating an encouraging and positive environment where clients feel empowered to explore their potential and improve their overall quality of life.
Outside of my professional work, I lead an active lifestyle, enjoying paddleboarding, cycling, and exercising. I also find joy in reading, spending quality time with my family, and following a wide range of sports, including rugby union and league, cricket, basketball, tennis, soccer, and swimming.
I am excited to discuss how I can support you or your loved one on the journey to better health, greater independence, and achieving personal goals.
Brent
- Accredited Practising Dietitian - APD registered
- Queensland’s disability worker screening & working with children card
- NDIS worker orientation
- First Aid & CPR
Brent is a Gold Coast-based Accredited Practising Dietitian dedicated to empowering individuals to achieve optimal gut health and cultivate a positive, healthy relationship with food and their bodies.
With a strong belief in delivering evidence-based nutritional services, Brent offers innovative and flexible strategies tailored to each individual’s unique circumstances. He excels in translating complex scientific knowledge into clear, personalised, and actionable plans designed for seamless integration into busy lifestyles.
Professional Approach & Philosophy:
Brent’s practice is founded on the principle of providing expert guidance that empowers clients to manage their digestive health confidently. He is committed to:
- Evidence-Based Practice: Employing the latest research and clinical insights to inform all nutritional advice and treatment plans.
- Client-Centred Care: Developing highly personalised strategies that address specific health goals, preferences, and lifestyle needs.
- Translating Science into Solutions: Simplifying complex nutritional science into understandable and practical guidance that clients can readily implement.
- Fostering Sustainable Change: Focusing on long-term well-being by helping clients heal their relationship with food and build lasting healthy habits.
- Empowerment Through Knowledge: Equipping clients with the understanding and tools necessary for sustained self-management of their gut health.
If you are seeking expert dietary guidance to address gut health concerns or want to enhance your relationship with food and body image. In that case, Brent offers a structured, supportive, and scientifically grounded pathway to help you achieve your goals.
Buffy
- Certificate III in Individual Support
- Queensland’s disability worker screening & working with children card
- NDIS worker orientation
- First Aid & CPR
Hi, my name is Buffy. I’ve been working in the disability industry for over four years and have extensive experience supporting both children and adults with disabilities. I hold a Certificate III in Individual Support, which included over 100 hours of hands-on placement, giving me valuable practical knowledge to provide the best care possible.
My caring nature and dedication mean I’m committed to helping every participant achieve their goals and live a fulfilling life. In my spare time, I enjoy spending quality time with my family, catching up with friends over a coffee, and going for walks in nature.
If you’d like to learn more, please complete the form below. I look forward to supporting you and helping you reach your goals!